EZ37 Solutions Limited

The Client: A Leading Multinational Financial Services Group
The Need: Provide managers and leaders with techniques to facilitate thought-provoking coaching conversations that inspire team members and enhance performance.

The Intervention

Our coaching skills training for managers and leaders facilitated by a team of certified International Coach Federation (ICF) coaches, utilised proven coaching methodologies and resources to deliver a dynamic and engaging learning experience. Participants actively engaged in reflective dialogue, creating a collaborative environment to leverage group strengths and provide valuable feedback. This approach empowered participants to enhance their performance as managers and leaders significantly. To measure the impact of the training, we employed pre- and post-assessments to evaluate its effectiveness across Kirkpatrick’s application levels.

Transformational Outcome

Our program delivered significant results, with participants demonstrating an 80% increase in knowledge of essential coaching skills for leaders and managers, including feedback, communication, active listening, and the GROW model. Within three months, these gains translated into tangible improvements:

Enhanced understanding of coaching’s power: Participants better-understood coaching’s impact on employee engagement, retention, and overall team performance.

Mastering coaching techniques: Participants effectively implemented various coaching skills for leaders and managers, leading to improved communication, collaboration, and problem-solving within their teams.

Navigating generational differences: Participants acquired valuable strategies for effectively managing and engaging with diverse generations in the workplace, fostering a more inclusive and productive environment.

Actionable learning: Participants developed personalized action plans based on their new coaching knowledge, ensuring the immediate application of their learnings.

Empowering team members: The program empowered participants to coach their direct reports, leading to increased career progression and professional development for their teams.

Reduced fatigue and improved well-being: Participants reported decreased work-related fatigue and enhanced work-life balance, leading to greater job satisfaction and overall well-being.

By equipping our participants with the tools and knowledge they needed to become effective coaches, we witnessed a positive ripple effect throughout the organisation, fostering a more engaged, empowered, and productive workforce.