EZ37 Solutions Limited

The Client: A leading Financial Institution
The Need: The institution sought to elevate the professionalism of its leadership by developing a team of certified coaches across the nation.

The Intervention

Accredited by the International Coaching Federation to deliver the Level 1 program to certify coaches, we introduced a 60-hour synchronous and asynchronous coach training program with 10 hours of mentor coaching (7 hours of group coaching and 3 hours of one-to-one coaching). The sessions covered Coaching and Coaching Mindset, Self-Awareness, Maintains Ethical Standards, Establish and Maintains Agreement, Cultivates Trust and Safety, Maintains Presence, Listens Actively, Evokes Awareness, Facilitates Client Growth and Doing of a Coach with the participants utilizing the LMS and having further interactions in pods.

Transformational Outcome

The outcome of our coaching program was a profound transformation, as participants demonstrated significant enhancements in their coaching skills for leaders and managers, including:

Active Listening: Participants developed the ability to attentively hear and understand their clients, leading to deeper connections and more effective communication.

Evoking Awareness: Participants learned to skillfully guide clients to uncover new insights, perspectives, and motivations, fostering personal growth and development. Facilitating Client Growth: Participants became adept at empowering clients to take ownership of their goals, make informed decisions, and achieve success.

The improved coaching skills for leaders and managers and mindset of the participants had a positive ripple effect on the organisation as a whole, resulting in:

Enhanced Team Dynamics: Improved communication, collaboration, and trust among team members led to a more cohesive and productive work environment.

Increased Productivity: As participants applied their new coaching skills for leaders and managers, they were able to facilitate greater efficiency, motivation, and goal achievement within their teams.

Our coaching program not only equipped participants with the skills and knowledge necessary to become effective coaches but also profoundly impacted organisational performance. By developing the coaching skills for leaders and managers of our participants, we empowered them to drive positive change within their teams and the organisation as a whole.